Location: Rathbone Cymru ,

Course Type: Apprenticeships


Customer service apprentices deal with customer enquiries and complaints. You will be a customer’s first point of contact for the company you work for.
You may deal with customers face to face, over the phone or by email.


  • Intermediate level Customer Service Apprenticeship (Level 2)
  • Advanced level Customer Service Apprenticeship (Level 3)

These apprenticeships take approximately 15 months to complete, so commitment is important.

Entry Requirements

  • You must be at least 16 years old
  • You must have lived in the UK or EU for the past 3 years
  • You must not be in full time education or hold a qualification of level 4 or higher

Personal qualities

  • People skills
  • A friendly approach
  • Excellent communication skills
  • Initiative

Career Progression

Job roles include

  • Customer Service Assistant
  • Customer Service Representative
  • Customer Service Agent

After completing your qualifications and getting a few years experience, there are opportunities to progress into more senior job roles.
Team leaders and managers can earn £19,000 to £25,000 a year. With extra responsibilities, this may rise.

Apply now
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