Rathbone offers Intermediate and Advanced Apprenticeships in Customer Service to new or existing staff. This equips them with the skills and knowledge to work efficiently, confidently and competently in customer care.

Rathbone provides all the training, advice, support and guidance an Apprentice needs to get ahead.

How Rathbone supports your business

We provide support to you through our employer engagement team who are experienced in your sector – they understand the customer service industry. We’re here to help.

What’s in the Apprenticeship?

Most learning happens on the job where young people learn from experienced work colleagues. There’s some time away from work to learn and practice new skills.

Apprentices will learn how to work with customers face-to-face, on the phone, in writing and by email.

Apprentices will develop the skill of dealing with customers – including unhappy customers, learning to manage difficult situations.

What’s required from an Apprentice:

Rathbone emphasises employment skills so Apprentices understand they need to be smart, well presented, punctual and to behave in a professional manner to get ahead.

How long does an Apprenticeship last?

People must be able to perform the job to national standards so it depends on how fast someone learns.

If someone left school with no other experience in this area, they could achieve their Apprenticeship in around 15 months or an Advanced Apprenticeship in between 18 – 24 months.

What qualifications can be achieved?

• A National Vocational Qualification (NVQ) in Customer Service at Level 2 for Apprenticeship or Level 3 for Advanced Apprenticeship proving they’re skilled.
• A City and Guilds Certificate in Customer Service.
• Practical work skills in communications, using numbers and ICT.

Apprentices will also be provided with the employment skills to work in the sector and will understand employer rights and responsibilities.