We believe our learners know best when it comes to what we should be doing and how we should be doing it.

We think empowering young people to have their say on issues that affect them helps us develop our services.

We use a range of approaches to engage learners and we seek to continually improve the way we work. Our approach includes holding monthly youth forums, trained youth ambassadors and a variety of youth led social action projects. We also have an online blog written by our learners.

We have an annual National Youth Conference, where young people from across the UK discuss key issues affecting them before presenting to our Senior Leadership Team, who make pledges on how they are going to address those issues.

All outcomes from learner voice activities are tracked and reviewed. Central to this tracking is the ‘You Said, We did, What’s Changed’ tool which lets learners see they are being listened to and how they shape the way we do things.

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Latest News


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A team of charitable learners from Newport went out into the community and handed out home baked Welsh cakes to the homeless on St David's Day.


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A Teenager from Cwmbran who has overcome confidence issues and personal tragedy to gain qualifications and progress her career ambitions was amongst the top learners celebrated at leading training charity Rathbone Training Cymru’s Achievers Awards in

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