An apprentice’s forward thinking and ideas have seen her achieve a special award from Rathbone Training during National Apprenticeship Week.
Zoe Holford, 18, a Level 3 Business Administration Apprentice at Unity Partnership, in Oldham, was presented with a Rathbone Training National Apprenticeship Week Learner award for her great contribution to the business.
Since she began her Apprenticeship Zoe has become responsible for booking rooms for meeting, managing the room diary and also meeting and greeting at reception.
Zoe quickly identified that things could be made more efficient by making the following changes:
• All room bookings to include the names of visitors and the reason for the meeting to help when greeting people at reception and also for health and safety purposes
• Giving a 15 minute time limit on room bookings not being honoured. This allows for other people to make use of the room and encourage staff to cancel rooms when they no longer need them
• She also gets involved in the organising of social events such as the Christmas party and took it upon herself to get out to staff to sell raffle tickets and raise more money for charity
Zoe has also been a vital support for the new office manager who started three months ago. Her assistance has been invaluable and enabled her to settle in quickly and establish the necessary contacts to carry out the role.
Her knowledge of the office procedures is wide ranging from ordering office equipment, operating the weekly fire drills, meeting and greeting visitors, dealing with face to face and telephone enquiries and managing and maintaining the room bookings for the whole department.
Zoe’s positive attitude has made her a very key member of staff across the office who is well thought of by all.
“Since Zoe started working for Unity she has blossomed and grown in confidence, she has gone from being a quiet, shy girl to someone who takes part in conversations, gets involved with social events and isn’t afraid to ask questions to ensure she gets the job done right first time,” said Rachael Land, Community Liaison Officer for Unity Partnership.
“During her Level 2 Business Admin apprenticeship she has significantly developed her IT skills and now creates templates for minutes, updates the staff intranet and design spreadsheets to carry out her work. Zoe’s personal growth in her abilities has been a key factor in us deciding to progress her to Level 3 Business Admin and develop her skills further.”