A 19 year old apprentice’s drive to succeed has seen her become a gem of an employee for Pandora in Perth and her efforts have been rewarded with a special award during National Apprenticeship Week.
Sofie Miller was presented with a Rathbone Training National Apprenticeship Week Learner of the Year award on Friday, 10th March.
“This award has made me feel really motivated and recognised for my hard work, it’s great that there is some recognition for the work that all apprentices put in to achieve their qualifications.”
Sofie was keen to find out how she could progress her career as she was being recognised regularly for her customer service through mystery shoppers who visit the Pandora stores regularly to assess the quality of the service they receive.
Her eagerness to develop saw her given increased responsibility for visual merchandising within the store and she was given the chance to work towards a MA in retail with support from Ratbone Training and her assessor Vivienne Miller.
“Sofie showed a great interest in her work and the standards she produced was excellent. From her enthusiasm and drive to progress it was clear that a level 3 qualification was appropriate for her. The units were chosen to reflect her role, with a focus on visual merchandising, customer service and organising and delegating,” said Vivienne.
“She was very enthusiastic to learn and gathered excellent evidence while demonstrating her extensive knowledge on the products she sells and how to give excellent customer service to ensure customer loyalty.”
Within her apprenticeship role Sofie has played an integral part in supporting and training additional staff during the busy Christmas period and she has also used her skills and experience to support colleagues and take on further responsibilities during management changes within the store.
Sofie’s manager Moira Henderson, said: “I couldn’t believe Sofie was taking her responsibilities in her stride for someone of her age. She is an excellent reliable member of staff and the apprenticeship has helped her to realise her potential and rise to the challenge with confidence, she is a winner who has a successful future in retail management”.